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Refund Policy
Requesting a Refund for a Premium.
Cezn offers a 14-day, money-back guarantee for new premium site plans. If you purchased your site plan within the last 14 days, you're eligible for a full refund.
Eligibility for a refund
The 14-day refund policy only applies to new Premium or Studio plans. The refund policy does not apply if:
- You are requesting a refund for a plan renewal.
- You are requesting a refund for the upgrade of an existing plan.
If you do not meet the requirements for the 14-day refund policy, but you believe you still deserve a refund, contact us and we'll review your request.
Request process for a refund
Cancel your site plan within the first 14 days of purchasing it to receive a full refund. If you're eligible, the funds are refunded to the same payment method you used to purchase the plan. Please allow up to 45 business days for your refund to process.
After canceling, your site plan is immediately deactivated and you can no longer make use of Cezn premium features (e.g., removing Cezn ads or connecting your own domain).